Privacy Policy

We are committed to providing our customers with truly excellent customer service. We recognise that customers value their data and privacy, and so we treat our customer data with great care. This policy sets out how and when we collect, use and share your personal information that you, or others, provide to us.

This privacy policy was last updated on 10 June 2024

Who are we?

We are INS-PROD Limited with registered company number 12796919 and registered address at Unit 21, Freemans Parc, Penarth Road, Cardiff, CF11 8EQ.

How do we collect and use your data?

We only collect and process data about you where we have a reason for doing so and only where that reason is permitted under data protection law.

It is important that you keep your personal information with us up to date.

This section sets out how we collect and use your data.

When you make enquiries about our products online, over the phone or face to face, we will use your personal information to provide you with information on our products and services.

To understand who uses our services, we may also collect information about you (which may include demographic information including your age, gender, salary, and the nature of your employment) to improve and create new products and services that are relevant to you.

We may log and record the interactions you have with us, such as phone calls, email opens and email clicks to help us better service your requests and to improve our services.

We rely on your consent to handle your personal information in this way. In certain circumstances such as in the performance of a contract, if you do not provide us with the data we request, we may not be able to fully answer your queries or process your order.

Where we have certain legal and regulatory obligations

Where we are obliged to do so by law and in line with our risk and anti-money laundering policies, we may use your information to investigate fraud, money-laundering or terrorist financing risks.

Marketing communications

This section applies if you have opted in to receive marketing communications from us or have previously expressed an interest in our products and services and have not opted out. We may process your personal information (your name, address, contact details and other personal information you’ve given us) to provide you with marketing communications in line with any preferences you have told us about. We will also keep a record of phone calls, email opens and click through to help us better service your requests.

We never share your information with any third parties for their direct marketing purposes.

All GDPR rules apply when registering your personal email address.  However, when using your employer email address different rules apply and we abide by the government advice set out in www.ico.org.uk.

Third party platforms

We may sometimes provide personalised advertising via third party platforms (such as Google, Bing, Instagram, Facebook and Linkedin).

Technical information and analytics

When you visit our website, we will automatically collect the following information:

• technical information, including the IP address used to connect your computer to the internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, screen resolution, operating system and platform; and
• information about your visit, including the full webpage address, clickstream to, through and from our website (including date and time), page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs) and methods used to browse away from the page; and
• when using our apps, the number of users on the app, session duration, the operating system used, device model information, first launch, app opens and updates, the occurrence of software bugs, and any in-app purchases.

We may also collect information on your location on our websites and apps, such as your location data when accessing the website or apps in line with the location settings on your phone or internet browser. This can be disabled or amended via the relevant IOS/Android platforms or in your internet browser settings.

We also work closely with various third parties, including advertising networks, analytics providers, hosting providers and search information providers from whom we may also receive general aggregated anonymous information about you.

Product and Service Development

We are always looking for ways to make our products and services better, for both our customers and for the planet. We sometimes process your data to further development our product/services, where we have a legitimate interest for doing so, for example:

• to better understand our customer demographic and the content of customer communications and requests to create more relevant campaigns, products and services;
• to make predictions about future behaviour based on current behaviour, to help develop and tailor our products and services;
• to build a profile personally for you, so we can do things like show you products and services that we think will be of particular interest and relevance to you; and
• for data analysis, testing, research, statistical and survey purposes.

Where we do process your personal data, we only do so where we have a legitimate business reason.

Information we receive from third parties

As well as the information you provide us with directly, we also receive information from some third parties.

Sharing your information

Where we share your information, we always do so in line with this privacy policy and in compliance with data protection laws. We also ensure that third parties only use your data in line with our instructions.

We may also share your information where we have a legal or regulatory obligation

In some circumstances we may need to share your personal information if we are under a duty to disclose or share it to comply with a legal obligation- for example, to investigate something like theft or fraud.

Cookies

We use cookies to distinguish you from other users of our website. A cookie is a small file of letters and numbers that we store on your device. Cookies are an essential and widely used tool, and they enable our website to function properly and efficiently, as well as providing us with helpful information about how people use our website. This helps us to provide you with a good user experience when you browse our website and keeps your visit secure from cross-site forgery. It also allows us to improve our marketing and our website, and we use cookies to do helpful things, such as remembering which cars you were interested in.

Where is my data stored?

We are based within the UK, however some of the third parties we work with may be based outside of the European Economic Area (EEA), so their processing of your personal information may involve a transfer of data outside of the EEA.

All information that you provide us with is stored on our secure servers, or those of our third parties’ data storage providers.

How long do we retain your data for?

We will only retain your personal information for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting or administrative requirements.

To determine the appropriate retention period for the personal information we hold, we consider the amount, nature and sensitivity of the personal information, the risk of harm from unauthorised use or disclosure of your personal information, the reasons why we handle your personal information, the applicable legal requirements and whether we can achieve those purposes through other means.

In some circumstances, we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical analysis, such as looking at email open rates, or to improve our website and develop new products. In these cases, we may use this information indefinitely without further notice to you.

What are my rights under data protection laws?

You have various rights under the data protection laws, which you can exercise by contacting us. The easiest way to do this is by email to hello@mysteryranchuk.com.

• Your right of access - You have the right to ask us for copies of your personal information.
• Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
• Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
• Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
• Your right to object to processing - You have the right to object to the processing of your personal information in certain circumstances.
• Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
• Your right to complain - You have the right to lodge a complaint with the Information Commissioner’s Office, the supervisory authority for data protection issues in the United Kingdom.

We will update you whether a change is required in advance and where you make a request, we have one month to respond to you and will update you where necessary in advance of fulfilling your request.

Please contact us at hello@mysteryranchuk.com if you wish to make a request.

What about websites we link to?

Our website and apps may contain links to third party websites. If you click on a link to any of these websites, you will leave our website or app and this may allow third parties to collect or share your data.

We have no control over the contents of those third party websites and so will not accept any responsibility or liability for any materials on there. We encourage you to check their privacy policies before you submit any personal information to these websites.

Updates and contact

Changes to our privacy policy

We keep our privacy policy under regular review. Any changes we make to our privacy policy in the future will be posted on this page.

Please check back frequently to see any updates or changes to our privacy policy.

Contact us

To make a complaint or whether you have any questions, comments or requests regarding this privacy policy are welcomed and should be addressed to our customer service team via email hello@mysteryranchuk.com.

However, if you are not happy with the way we have handled your data, or would like more information about your rights, you can contact the supervising authority in the United Kingdom, the Information Commissioner’s Office, the UK’s independent authority on data privacy at www.ico.org.uk.